Terms of Use
General terms and conditions of the store
Section One: Purpose of the General Terms of Use
CRISPINS EUROPE, S.L.U. ( hereinafter “Letschocolaat”), as the owner and operator of the online store known as Letschocolaat, is a company engaged in the sale of food products, which offers through this website (located at the URL, hereinafter “Letschocolaat”) the following online services, features, and content, intended for professionals, businesses, consumers, users, or any other end user (hereinafter “User”) to whom orders can be delivered within Spain.
Tax ID No. B61625455. Registered with the Barcelona Commercial Registry, Vol. 30830, Folio 0180, Page 183171, RSI 40-06513/CAT, RGS 40-13960/B
The services, features, and content provided on this website are governed by the following terms of use.
Section Two: Services Provided Through the Letschocolaat Website
Letschocolaat offers the following services, features, and content through its website:
1. Service providing access to a range of content organized by category.
2. Website navigation service.
3. Product search service based on various parameters.
4. Technical information about the products sold by Letschocolaat.
5. Online product purchase service.
6. Webmail service for contacting the company.
7. Other services, as well as any other services that Tienda Letschocolaat may integrate into this website in the future.
Letschocolaat may, in the future, provide the User with new content, services, or additional features—whether free or not—that enhance the features available to the User.
In turn, Letschocolaat reserves the right to unilaterally cancel any of the services, features, and content provided on this website.
Section 3: Letschocolaat User Terms
Access to the Letschocolaat website is entirely voluntary and confers the status of User upon anyone who accesses this URL, regardless of the means or technology used. As a User, and by voluntarily accessing the website owned by Letschocolaat, you accept, without any reservations or conditions, the content of this Legal Notice or General Terms of Use. Therefore, the User must carefully read the Legal Notice/General Terms of Use before performing any action—including viewing, using, downloading, purchasing, or managing content—on this website.
The Letschocolaat User is solely responsible for all actions they take.
Letschocolaatdoes not require prior registration simply to browse, access, or use the online shopping service offered through theLetschocolaat website. However, access to certain content and services requires prior registration as a User (hereinafter “Registered User”). With regard to the processing of personal data, please refer to Letschocolaat’s Privacy Policy, available at the Data Privacy Policy link.
Section 4: User Obligations
The User understands that all material and content on the website, whether expressed or reproduced in any form or format on Letschocolaat, belongsto Letschocolaat, unless expressly stated otherwise. Likewise, the User agrees to make lawful, diligent, proper, and honest use of the information and content provided through theLetschocolaat website or by third parties previously provided to Letschocolaat, all in accordance with the principles of good faith and in compliance with applicable law.
Under no circumstances is the User authorized to distribute, copy, execute, transmit, display, reproduce, license, use the material as the basis for other works, transfer, or sell in any way any type of information, documents, images, programming code, products, or services obtained from this website; The User is authorized only to view the material in its current form and to download a single copy of the material onto a single computer for personal and private use—never for commercial purposes—provided that the User complies with all intellectual property laws and other applicable regulations.
Likewise, the User agrees not to cause, either maliciously or intentionally, any damage or harm that could impair the Letschocolaat website, nor to spread so-called “computer viruses” that could result in unauthorized alterations to the content or systems comprising the Letschocolaat website. In this regard, Letschocolaat is exempt from liability for any type of malfunction or computer virus introduced by third parties.
It is prohibited to use the material or content expressed or reproduced on the Letschocolaat website in computer networks or on other websites.
Under no circumstances may the webmail system be used to distribute advertising or commercial offers of any kind.
The User acknowledges that unauthorized use and misuse of the content or tools on the Letschocolaat website may result in civil and/or criminal liability.
Section 5: Letschocolaat's Obligations
Letschocolaat assumes the following obligations toward the User with respect to the use of this website:
To implement the necessary means and measures to ensure the security and privacy of communications. Letschocolaat shall not be liable if, after implementing the appropriate security measures, those measures are breached by third parties or external agents.
Provide services on an ongoing basis and use all necessary means to restore them in the event of a failure, to the extent possible.
Notify Letschocolaat users, with sufficient advance notice, of any known circumstances that may affect the normal provision of the service or result in a substantial change to its terms and conditions.
To guarantee the confidentiality of communications, while being exempt from any liability for the User or third parties obtaining recordings or for any breach of confidentiality that is not attributable to Letschocolaat, as such breaches occur beyond Letschocolaat’s control.
Letschocolaat is not liable for service failures or interruptions resulting from the User’s connection of equipment without Letschocolaat’s involvement, nor for failures attributable to third parties or due to force majeure. Similarly, it is not liable for any damages that may be caused to Users by computer viruses or external agents that third parties may place on the website or in the electronic documents or files contained in the computer system.
Letschocolaat may modify the terms of access and placement of the content on the website, as well as restrict, block, or revoke Users’ access to the services when they fail to make lawful, proper, and diligent use of the services provided on the website. Likewise, it may block or remove content posted by third parties that is unlawful or defamatory and that violates applicable national and international laws or regulations.
Section 6: Letschocolaat's Liability for the Operation of the Website
Letschocolaat shall not be liable for any damages incurred by the User in the event that it is unable to provide the service covered by these General Terms of Use due to unforeseeable circumstances, force majeure, or other causes not attributable to the company.
Letschocolaat will also not be liable for any malfunction of the website if it is due to maintenance work, incidents affecting national and/or international service providers, faulty configuration of the customer’s equipment, or the customer’s insufficient capacity to support the computer systems required to use the service.
Section 7: User ID and Personal Access Code or Password
To register on the Letschocolaat website, the User must fill out the customer registration form or the form in the "Sign Up" section of the website.
Once Letschocolaat has reviewed and approved your application, you will be assigned a user ID or “login” and a personal password (hereinafter referred to as “Access Credentials”). Letschocolaat reserves the right to approve or deny the registration application.
Access Codes are personal and non-transferable; the User agrees to use them lawfully and diligently, and not to disclose them to third parties or allow third parties to use them. Letschocolaat is exempt from any liability that may arise from damages caused or suffered as a result of the fraudulent use of Access Codes, their loss, or their use in violation of the provisions of the General Terms and Conditions.
The User agrees to select, use, and safeguard their user ID or “login” and password in accordance with the provisions set forth in the following clauses. In the event of loss or theft of these login credentials, the Registered User must immediately notify Letschocolaat by sending an email to or by calling 902 36 77 51; otherwise, the User will be liable for any consequences resulting from such an event.
Access codes are assigned automatically. If a user selects access codes that have already been used by another user, they will have to select new access codes.
Access Codes will allow the User to place orders or purchase the products and services they desire online, using any of the payment methods offered by the system.
You represent and warrant that the information provided during registration is accurate, that you are at least 18 years of age, and that you are entitled to use the services offered on the Letschocolaat website in accordance with the terms and conditions of use set forth herein.
The User hereby agrees to supervise any use made by minors or third parties who use the device and/or registration account to access the Letschocolaat website, and accepts responsibility for their actions.
Section 8: Purchasing Products Online
The Letschocolaat website features an e-commerce application classified as B2C (Business to Consumer), which can only be accessed by registered users using their login credentials.
In all cases, the prices, terms, and purchase procedures will be unambiguous to the User. Information regarding the product (see technical specifications and physical description) will be displayed clearly and explicitly.
Letschocolaatis not liable for any inaccuracies in the information about the items caused by typographical errors, system failures, or unauthorized third-party interference. Letschocolaat is not responsible for any expectations that product images may create in the User beyond the specifications expressly and clearly stated in the respective product descriptions.
The product selection is subject to availability based on inventory. Letschocolaat reserves the right to remove products from its product lineup without prior notice. Furthermore,Letschocolaat is the only entity authorized to publish or remove special offers on products, prices, or services on its website.
Letschocolaat undertakes to deliver the products to their destination within the timeframe agreed upon by both parties. Letschocolaat accepts no liability for delivery issues resulting from the actions of third parties, force majeure, and/or negligence on the part of the shipping companies providing the service.
Letschocolaat shall not be held liable for any failure to meet new product launch dates, which are provided for informational purposes only.
Payment for purchased products must be made exclusively by bank transfer or credit card.
Section 9: Intellectual Property and Industrial Property
The material and content provided by Letschocolaat are protected by laws, treaties, and agreements governing copyright.
Intellectual and industrial property rights belong to Letschocolaat. The text, designs, images, databases, logos, structure, trademarks, domain names, and other elements of this website are protected by international laws and treaties on intellectual and industrial property. Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any other use of all or part of the content of this website, carried out in any form or by any electronic, mechanical, or other means, is strictly prohibited without prior authorization, in writing fromLetschocolaat. Any infringement of these rights may result in legal proceedings, whether civil or criminal, with corresponding financial compensation for the damages caused.
It is strictly prohibited to remove, circumvent, or alter the "copyright" notice and other identifying information belonging to Letschocolaat, which is the property of Letschocolaat.
It is possible that material protected by third-party copyrights may be reproduced or displayed on the Letschocolaat website. If this is the case, the same respect for applicable laws will be shown as is shown with regard to material provided by Letschocolaat.
All industrial and intellectual property rights to this website are legally reserved, and access to or use of the website by its Users shall not be construed, in any way, as the granting of any license or right to use any asset owned or controlled by Letschocolaat. Likewise, the User agrees not to remove or alter any distinctive sign used as a trademark or trade name (graphic, logo, etc.), any element protected by copyright, or any other notices, captions, symbols, or labels belonging to Letschocolaat that appear on the Letschocolaat website.
The User acknowledges that, unless otherwise agreed upon by the parties, he or she is authorized to use the information, which is the intellectual property ofLetschocolaat, solely for his or her own needs and shall not, directly or indirectly, commercially exploit the services to which he or she has access or the results obtained through the use of the website.
By accessing the Letschocolaat website, the User agrees to use the services, features, and content in full compliance with the law and accepted practices, and shall be liable to Letschocolaat or third parties for any damages that may result from a breach of this obligation.
The User shall refrain from engaging in any conduct while using the Letschocolaat website that infringes upon the intellectual or industrial property rights of Letschocolaat or third parties, or that violates or infringes upon the honor, personal or family privacy, or image of third parties, or that is unlawful or contrary to public morality, and shall, in any case, hold Letschocolaat harmless from any claim, whether judicial or extrajudicial, brought against it as a result of such use. Likewise, any type of activity or practice that violates the principles of good conduct generally accepted among Internet users is expressly prohibited.
Consequently, Letschocolaat, its representatives, partners, professionals, or employees assume no liability arising from, or that may arise from, Users’ use of the information and content on this Letschocolaat website, nor from the application of such information and content to justify or support any personal or business judgment or decision.
The User shall also refrain from using the Letschocolaat website to destroy, alter, render inoperable, or damage any data, programs, or electronic documents belonging to Letschocolaat, its suppliers, or third parties, as well as from introducing or disseminating on the Internet programs, viruses, applets, ActiveX controls, or any physical or electronic instrument or device that causes or is likely to cause any type of disruption to the Internet, the system, or third-party equipment.
Letschocolaat shall not be liable for any violations by a User that infringe upon the rights of another User or third parties, including copyrights, trademarks, patents, confidential information, and any other intellectual or industrial property rights.
Letschocolaat shall in no event be liable for any errors or omissions, or for any results that may arise from the use or application by third parties of the information provided by Letschocolaat.
Under no circumstances is any guarantee made regarding the truthfulness, integrity, timeliness, accuracy, completeness, correctness, validity, or the results to be obtained from the use of information posted by third parties on the Letschocolaat website.
Section 10: Data Protection Policy
The Data Protection Policy is set forth in a section provided for that purpose on the website covered by these General Terms of Use (), which can be accessed via the link labeled “Data Protection Policy.”
Section 11: Violations and Illegal Activities
In the event that Letschocolaat discovers—either directly or through notifications or requests from third parties—the use of Letschocolaat’s data, services, and products for fraudulent, unlawful, unethical, offensive, and/or unauthorized use of Letschocolaat’s data, services, and products, as well as the User’s breach of any of the obligations assumed under these General Terms of Use, the company reserves the right to suspend, in whole or in part, all services on its own initiative, without the need for prior authorization from the User, and reserves the right to remove infringing content hosted on the servers where this website is located or to take any other measures it deems necessary to prevent the continuation of the detected unlawful act or infringement.
Notwithstanding the foregoing, Letschocolaat reserves the right to report to administrative or judicial authorities any facts that may constitute an unlawful activity, without the need to notify the user in advance.
Section Twelve: Conflict Resolution
Without prejudice to any mandatory laws in your country of residence, these General Terms of Use are subject to and governed by the laws of Spain.
If you are a resident of one of the member states of the European Union, the courts of your place of residence shall have jurisdiction to resolve any disputes. If you are not a resident of one of the member states of the European Union, the Spanish courts shall have jurisdiction.
Section Thirteen: Amendments to This Legal Notice or General Terms of Use
Letschocolaat reserves the right to modify this notice to adapt it to new legislation or case law, as well as to changes in industry practices. In such cases, reasonable advance notice will be provided regarding the changes to be made to the Legal Notice, General Terms of Use, and Privacy Policy, as well as the date on which the changes will take full effect.
Section 14: Communications
Letschocolaat may send communications to the User via regular mail, email, or by publicly disseminating them through any medium. Similarly, the User may send communications to Letschocolaat via regular mail, addressed to the company’s registered office, or via email, addressed to the customer service email address.
Section Fifteen: Inquiries
For any questions, suggestions, complaints, or concerns,Letschocolaat provides Users with the following ways to contact us:
Customer Service Phone Number: 93 762 49 29. Monday through Thursday: Mornings from 9:00 a.m. to 2:00 p.m. and afternoons from 3:00 p.m. to 6:00 p.m. Friday from 9:00 a.m. to 3:00 p.m.
Through the website or by email at info@crispins.es
Section Sixteen: Returns
To exercise this right, the Customer must send an email to info@crispins.es within fourteen (14) business days of the delivery date, stating their decision to cancel the purchase and, consequently, to return the Product.
Once the above notification has been sent, and within the following fourteen (14) calendar days, the Customer must ship the Product to be returned to the following address: Calle C, Units 43–46, Pol. Ind. Can Verdalet, ZIP Code 08490 Tordera (Barcelona), with the Customer bearing the direct costs associated with the return.
The product must be unopened and in perfect condition (including documentation and original packaging).
Once the merchandise has been received and its condition has been verified, the amount will be refunded to the same card used to make the payment.